We have a 30-day return policy. You have 30 days from the delivery date to request a return.
To be eligible for a return, the item must be unused, in its original packaging, and you must provide proof of purchase (a receipt or order confirmation).
Sale and discounted items are returnable under the same 30-day rules. Gift cards are non-returnable; sale items follow the 30-day policy above.
Return shipping
If the item is defective, the wrong item, or arrives damaged, the seller pays the return shipping.
For all other returns, including sale and discounted items, the buyer pays the return shipping.
Restocking fee
A restocking fee may apply only for returns that are not due to a quality issue (not defective, wrong, or damaged). Contact support@yategood.com for restocking-fee details before returning.
How to start a return
Contact us at support@yategood.com or WhatsApp +86 13328890778 before you send anything back. If your return is accepted, we will send instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
Corporate email: support@yategood.com
Customer service email: 13328890778@yategood.com
WhatsApp: +86 13328890778
Return address: Yategood / Nan'an Chitai Trading Co., Ltd., No. 7, Sihuang Village, Xiamei Town, Nan'an City, Fujian Province, China 362302
Phone: +86 13328890778
Refund method: If approved, the refund is returned to your original payment method (such as a credit card or PayPal).
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including: 1. Items with man-made damage; 2. Items with screen damage; 3. Items with water damage; 4. Items with normal battery wear and tear; 5. Gift cards are non-returnable. Sale items follow the 30-day policy above.
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
